Return Policy

At Cuba Pharmaceutical, we prioritize customer satisfaction and strive to ensure that you are happy with your purchase. If for any reason you are not completely satisfied, we are here to help with a straightforward and customer-friendly return process.

Eligibility for Returns

You may request a return under the following conditions:

• The product is damaged or defective upon delivery.
• The product received is incorrect or does not match the description.
• The return request is initiated within 7 days of receiving the order.

Please note:

• Products must be in their original packaging and unused.
• Any tampering or improper handling of the product may void the return eligibility.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.
• Products without their original packaging or seal.
• Ayurvedic medicines that are customized or prescribed specifically for you.
• Items marked as “Non-Returnable” in the product description.

Return Process

1. Initiate a Request:
   Email us at cubapharmaceutical@gmail.com with your order details, reason for return, and any supporting photos (if applicable).
2. Approval of Return:
   Once we verify your request, we will notify you about the return approval and provide further instructions.
3. Return Shipping:
   • Customers may be responsible for return shipping charges unless the product is defective or incorrect.
   • Ensure the product is packed securely to avoid damage during transit.
4. Refund/Replacement:
   • Upon receipt and inspection of the returned item, we will initiate a refund or replacement as per your preference.
   • Refunds will be processed to your original payment method within 7-10 business days.

Important Notes

• Refunds and replacements are subject to product inspection.
• Cuba Pharmaceutical reserves the right to deny a return if the product does not meet the eligibility criteria.
• In case of any dispute, the company’s decision will be final.

For any further assistance, feel free to contact us at:
Email: cubapharmaceutical@gmail.com
Phone: +91 971751 15141