Shipping Policy

Cuba Pharmaceutical aims to provide a smooth, secure, and reliable shopping and delivery experience for all customers.

1. Shipping Methods & Charges Policy

  • We deliver orders across India through trusted courier partners, subject to service availability.
  • Shipping charges may vary depending on the delivery location, PIN code, product weight, and courier service.

Important: COD Advance Courier Charges

₹200 – ₹500

For Cash on Delivery (COD) orders, an advance courier charge of ₹200 to ₹500 may be required, depending on the delivery PIN code.

The applicable charge will be communicated before order confirmation. The remaining order amount can be paid at delivery for eligible COD orders.

2. Online Payment Methods

Pay Online – Full Payment Accepted

Customers can pay the full order amount online through UPI, bank transfer, or other available online payment options. Orders will be processed after successful payment verification.

Customers can use either of the following bank accounts after confirming their order with our team.

Bank Account 1 – Cuba Pharmaceutical

Account Holder: CUBA PHARMACEUTICAL

Bank: Kotak Mahindra Bank

Account Number: 4947202589

IFSC: KKBK0000204

UPI ID: 9717515141@kotak

Branch: New Delhi – Janakpuri

Branch Address: A-3/12, Janakpuri, New Delhi – 110058

Bank Account 2 – Aakash

Account Holder: Aakash

Bank: Bank of Baroda

Account Number: 53820100008574

IFSC: BARB0UTTAMX

Payment Note: Please confirm your order and payment details with our team before making a bank transfer. Keep your payment receipt or transaction ID for reference.

3. Order Processing Time

  • Orders are generally processed within 24–48 hours after payment or order confirmation, as applicable.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Delays may occur during high order volumes or unforeseen circumstances.

4. Estimated Delivery Time

Estimated Delivery: 4–5 Business Days

Delivery time may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.

Note: Delivery timelines are estimates and are not guaranteed.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email, wherever available.
  • Use the tracking details to check your shipment status.
  • Contact our support team if tracking details are not received.

6. Delivery Issues

  • If your order is delayed, lost, or marked as delivered but not received, please contact us within 48 hours of noticing the issue.
  • We will coordinate with the courier partner to help resolve the issue.

7. Address & Delivery Responsibility

  • Customers must provide a complete and accurate delivery address, PIN code, and contact number.
  • Incorrect or incomplete details may cause delivery failure or delays.
  • Additional shipping charges may apply if an order needs to be reshipped due to incorrect customer-provided details or failed delivery.

8. Policy Updates

This Shipping Policy may be updated at any time. Customers are advised to review it regularly.

9. Contact for Shipping Support

Cuba Pharmaceutical
Phone: +91 97175115141
Email: cubapharmaceutical@gmail.com