Shipping Policy

Welcome to Cuba Pharmaceutical – Ayurvedic Online Medicine Store and Consultation. We aim to provide a smooth and reliable delivery experience for all our customers.

1. Shipping Methods & Charges

• We deliver orders through trusted courier partners across India
• Free Delivery on orders above ₹799
• Orders below ₹799 will incur nominal shipping charges (based on location)
• Shipping charges (if applicable) will be clearly shown at checkout

2. Order Processing Time

• Orders are processed within 24–48 hours after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• Delays may occur in case of high order volume

3. Estimated Delivery Time

• Delivery usually takes 4–5 business days
• Delivery time may vary based on:
  • Location (metro / rural areas)
  • Courier partner availability
  • Weather conditions or unforeseen circumstances

⚠️ Note: Delivery timelines are estimates and not guaranteed.

4. Order Tracking

• Once your order is shipped, you will receive:
  ✔ Tracking ID via email/SMS
• You can track your order using the provided tracking link
• If tracking details are not received, contact support

5. Delivery Issues

• If your order is delayed, lost, or marked delivered but not received:
  • Contact us within 48 hours
  • We will coordinate with the courier partner for resolution

6. Address & Delivery Responsibility

• Customers must provide accurate shipping details
• Incorrect address or phone number may cause delivery failure
• Re-shipping charges may apply in such cases

7. Contact for Shipping Support

For any shipping-related queries:

📞 Phone: +91 97175115141
📧 Email: cubapharmaceutical@gmail.com

We ensure clear communication and support throughout the delivery process.

8. Policy Updates

• This Shipping Policy may be updated at any time
• Users are advised to review it regularly
• Continued use of our services implies acceptance of updated policy

9. Important Note

A clearly defined shipping policy helps avoid delays, disputes, and payment issues.