Welcome to Cuba Pharmaceutical – Ayurvedic Online Medicine Store and Consultation. We aim to provide a smooth and reliable delivery experience for all our customers.
1. Shipping Methods & Charges
- We deliver orders through trusted courier partners across India
- Free Delivery on orders above ₹799
- Orders below ₹799 will incur nominal shipping charges (based on location)
- Shipping charges (if applicable) will be clearly shown at checkout
2. Order Processing Time
- Orders are processed within 24–48 hours after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- Delays may occur in case of high order volume
3. Estimated Delivery Time
- Delivery usually takes 4–5 business days
- Delivery time may vary based on:
- Location (metro / rural areas)
- Courier partner availability
- Weather conditions or unforeseen circumstances
⚠️ Note: Delivery timelines are estimates and not guaranteed.
4. Order Tracking
- Once your order is shipped, you will receive:
✔ Tracking ID via email/SMS - You can track your order using the provided tracking link
- If tracking details are not received, contact support
5. Delivery Issues
- If your order is delayed, lost, or marked delivered but not received:
- Contact us within 48 hours
- We will coordinate with the courier partner for resolution
6. Address & Delivery Responsibility
- Customers must provide accurate shipping details
- Incorrect address or phone number may cause delivery failure
- Re-shipping charges may apply in such cases
7. Contact for Shipping Support
For any shipping-related queries:
📞 Phone: +91 97175115141
📧 Email: cubapharmaceutical@gmail.com
We ensure clear communication and support throughout the delivery process.
8. Policy Updates
- This Shipping Policy may be updated at any time
- Users are advised to review it regularly
- Continued use of our services implies acceptance of updated policy
9. Important Note
A clearly defined shipping policy helps avoid delays, disputes, and payment issues.