Privacy Policy

Introduction: Welcome to Cuba Pharmaceutical (https://cubapharmaceutical.in). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information:

• a) Personal Information: Your name, mobile number, email address, billing address, shipping address, and other contact details you provide when placing an order or contacting us.
• b) Health-Related Information: Medical history, symptoms, health concerns, consultation details, or other health-related information that you voluntarily share when using our consultation services or purchasing relevant products.
• c) Order & Transaction Information: Purchased products, order IDs, payment status, transaction references, billing details, and relevant delivery information.
• d) Technical Information: IP address, browser type, device information, operating system, approximate location derived from technical data, and access timestamps.
• e) Website Usage Information: Pages visited, browsing activity, clicks, referral sources, and interactions with our website, subject to applicable consent requirements.
• f) Communication Information: Messages, support requests, feedback, and information you share through email, phone, WhatsApp, or other communication channels.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, pack, ship, and deliver your orders.
• To verify online payments, including UPI and bank transfers, and maintain transaction records.
• To provide consultations, customer support, and relevant product-related assistance.
• To contact you regarding order status, delivery updates, payment confirmation, cancellations, returns, and refunds.
• To improve website functionality, service quality, and customer experience.
• To detect and investigate suspected fraudulent transactions, security incidents, and misuse of our services.
• To comply with applicable legal, regulatory, accounting, and record-keeping requirements.
• To send promotional messages, offers, and marketing communications where permitted and where the required consent has been obtained.

3. Online Payments & Financial Information

• We may retain transaction references, payment status, order amounts, and other necessary payment records for order verification, customer support, refunds, and legal compliance.
• Where payment gateways or financial institutions process your payment, their own privacy and security practices may also apply.
• We do not intentionally collect or store complete payment card credentials such as full card numbers, CVV codes, or payment passwords through ordinary website forms.
• For bank transfers, customers may share payment receipts or transaction IDs to help us verify their payments.
• We may use transaction records to investigate duplicate payments, failed transactions, suspicious activity, and refund requests.

4. Data Storage & Protection

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

• Access to customer information is restricted to authorized personnel and service providers who need it for legitimate business purposes.
• We take appropriate measures to secure our website, systems, and relevant business records.
• We aim to retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.
• When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal retention requirements.

5. Information Sharing & Disclosure

We do not sell or rent personal information. We may share relevant information in the following circumstances:

• a) Courier & Delivery Partners: Necessary information such as your name, phone number, and delivery address may be shared to arrange shipment and delivery.
• b) Payment Providers & Financial Institutions: Relevant transaction information may be shared to process payments, verify transfers, handle refunds, and prevent payment fraud.
• c) Technology & Service Providers: We may share necessary information with hosting providers, website maintenance providers, customer support systems, and other service providers that help us operate our business.
• d) Legal & Regulatory Authorities: Information may be disclosed when required by applicable law, a valid legal process, or an authorized government request.
• e) Fraud Prevention & Security: Relevant information may be used or shared where reasonably necessary to investigate suspected fraud, unauthorized transactions, security incidents, or misuse of our services, subject to applicable law.

Where required, we take appropriate steps to ensure that third-party service providers handle personal information in accordance with applicable contractual and legal obligations.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions and understand website usage.

• Essential cookies may be used to support website navigation, shopping cart functionality, and security.
• Analytics technologies may help us understand website performance and improve the user experience.
• Advertising or marketing technologies may be used where applicable and subject to required consent.
• You can manage or disable certain cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

7. Your Privacy Rights & Choices

Subject to applicable law and any relevant exceptions, you may have the following rights regarding your personal information:

• Access: Request information about personal data we process about you, as permitted by law.
• Correction: Request correction or updating of inaccurate or incomplete information.
• Erasure: Request deletion of personal information where applicable, subject to lawful retention requirements.
• Marketing Preferences: Opt out of promotional communications using available unsubscribe options or by contacting us.
• Consent Choices: Where processing relies on consent, withdraw your consent in accordance with applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.
• Grievance Redressal: Raise privacy-related complaints or concerns through our contact details below.

8. Third-Party Links & Services

Our website may contain links to third-party websites, payment services, or other external platforms. These services may have their own privacy policies and data-handling practices. We encourage customers to review the relevant privacy notices before sharing personal information with third parties.

We are not responsible for the privacy practices of independent third-party websites or services, except where applicable law provides otherwise.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other safeguards are required by law. Where a service involves a minor’s health information or consultation, the appropriate parent, guardian, or legally authorized representative should be involved as required by applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

10. Data Retention

We retain personal information only for the period reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders and providing requested services.
• Maintaining financial, tax, and business records required by law.
• Resolving customer complaints, disputes, and refund requests.
• Meeting legitimate security and fraud-prevention requirements.

When the applicable retention period ends, we will take reasonable steps to delete or anonymize the information, unless continued retention is required or permitted by law.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date where appropriate. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.