Return Policy

At Cuba Pharmaceutical, we prioritize customer satisfaction and aim to provide a smooth and transparent return experience.

1. Return Eligibility

You may request a return under the following conditions:

• Product is damaged or defective at the time of delivery
• You received an incorrect product
• Return request is made within 7 days of delivery

Important Conditions:

• Product must be unused, sealed, and in original packaging
• Any tampering, damage, or misuse may cancel return eligibility

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products without original packaging or seal
• Customized or prescribed Ayurvedic medicines
• Items marked as “Non-Returnable” on the product page

3. Return Timeframe & Instructions

• Return request must be submitted within 7 days
• After approval, product must be shipped back within the given timeline (usually 3–5 days)
• Delay in return shipment may lead to cancellation of request

4. Return Process

Step 1: Request Initiation

• Email: cubapharmaceutical@gmail.com
• Phone: +91 97175115141
• Provide order ID, reason, and images (if applicable)

Step 2: Approval

• Our team will review and approve/reject based on eligibility

Step 3: Return Shipping

• Customer bears shipping charges (if no company fault)
• Free return if product is damaged/wrong

Step 4: Inspection

• Returned item will be inspected before approval

5. Refund / Exchange Options

• Customers can choose between:
  ✔ Refund
  ✔ Replacement (same product)
• Refund will be processed within 7–10 business days
• Amount will be credited to the original payment method
• Replacement will be shipped after approval and inspection

6. Communication & Support

For any queries or concerns, contact us:

📧 Email: cubapharmaceutical@gmail.com
📞 Phone: +91 97175115141

We ensure clear and timely communication throughout the return process.

7. Important Notes

• All returns are subject to verification and inspection
• False or incomplete claims may be rejected
• Company reserves the right to approve or deny returns
• In case of disputes, company’s decision will be final

8. Policy Updates

• This Return Policy may be updated anytime
• Users are advised to check regularly
• Continued use of services means acceptance of updated policy

9. Final Note

A clear and updated return policy helps ensure smooth transactions and avoids payment-related issues.